FAQ

Frequently Asked Questions

Quick answers to the things customers ask us most. We add to this page as new questions come up, so check back any time.

Where are your stores, and when are you open?

We have two stores. You will find us inside Bellis Fair Mall in Bellingham, open Monday to Saturday 11am to 8pm and Sunday 11am to 7pm. Our Oak Harbor store is on Pioneer Way in downtown Oak Harbor, open every day 11am to 6pm. Full addresses and directions are on our Locations & Hours page.

How does trading in my clothes work?

Bring your gently used clothing, shoes, purses, jewelry and accessories into either store any time we are open. No appointment needed. A stylist will look through your items while you shop, and if we can take them, your store credit is issued right away. Our Trade In Your Closet page walks through the whole thing.

What kinds of things do you accept?

Trendy, unique and wearable women's fashion in sizes XS through XXXL+, plus shoes, bags, jewelry and accessories. We especially love vintage, Y2K, alternative, goth and boho pieces. We cannot take men's or children's clothing, athletic gear, home decor, or items with stains, holes, heavy wear or odors.

Do you only carry smaller sizes?

Not at all, and we hear this one a lot. We carry sizes XS through XXXL+ and we accept every size for trade in. Here is the honest part. Almost everything on our racks was brought in by someone in the community trading in their clothes for store credit. We do not order sizes the way a regular clothing store does, so we cannot control exactly which sizes walk through the door.

That also means the fix is in your hands, and it really works. If you want to see more of your size on our racks, bring that size in for trade in. Every trade in brings more shoppers looking for that size, and more shoppers bring more trade ins in that size. It builds on itself, in the best way.

How do I check my store credit balance?

You can check it online any time here: Check Store Credit Balance. You can also ask any of our stylists at the register.

Can I use store credit for online purchases?

Store credit is for in store shopping. Online finds are cash purchases only and are not eligible for store credit.

Which gift card should I buy?

That depends on where it will be spent, and the choice matters. Our online gift card spends in our online checkout only. Our in store gift card spends at the registers in Bellingham and Oak Harbor only. The two cards run on different systems, so they are not interchangeable and one cannot be turned into the other. Our Gift Cards page explains both and links to each.

Are the pieces online one of a kind?

Almost always, yes. Most online finds are single pieces with a quantity of one. When a piece is gone, it is gone, so if you love it, do not wait on it.

Do you ship online orders?

Yes. Right now, online orders ship from our Oak Harbor store, packed with care by our team there. That is just the starting point. Over time, every Wild Ophelia's store will be able to list and ship its own finds, and we plan to add local in store pickup too. When pickup arrives, we will announce it here and on our socials.

How will I know if an item is available for in store pickup?

If an item is available for in store pickup, pickup will show up as an option during checkout, and checkout will tell you which store location it is available at. And either way, every item listed online is always available for shipping, no matter which store it is coming from.

How often do new items arrive?

All the time. New pieces hit the racks in both stores and land online as our team lists them. The fastest way to see what is new is our From Our Socials page, which we refresh with our latest posts.

Still have a question?

Message us on any of our socials, email us at info@wildophelias.com, or just ask a stylist in store. If it is a question we hear often, we will add it here.